FAQ

Answers to common questions

How long does delivery take?

Metro orders typically arrive in 3–5 working days after dispatch. You'll receive tracking on WhatsApp when your order ships.

Is shipping free?

Standard shipping is free on prepaid orders above ₹999.00 (subtotal after discounts). Orders below that carry a flat courier fee shown at checkout.

Can I return a product?

Unopened, unused items in original packaging may be returned within 7 days of delivery. Open journals and personalised goods are not eligible. Start a return from your account once an order is delivered.

Do you ship pan-India?

Yes. We ship via trusted courier partners across India. Some remote pincodes may take an additional 1–2 days.

How do I track my order?

Tracking updates are sent on WhatsApp. You can also view your order status under My Account → Orders.